Source available
01 / Receive
Begin with useful inputs.
Define the source, access and information the workflow is allowed to use.
Faster first drafts
AI & automation
Less repetitive work.
More human attention.
Useful AI and automation, built around your workflow and the decisions people should keep.
- Faster first drafts
- Clear review points
- Useful exception handling
Our clients
A word from our customers.
FDS Cards Ltd on Trustpilot“Customer service is amazing, web page is very clear and understandable and the product is great!”
“Superfast response and delivery, excellent quality. Highly recommended.”
“FDS cards were very helpful and on point with all the requests.”
“Excellent product range & quality & very proffesional & quick service. I strongly reccomend them.”
“Responsive and forthcoming staff, great communication”
“Fast service and good quality.”
“It was better than advertised :)”
The experience
A better workflow.
With people in control.
Automate a bounded task. Keep the source visible, the review meaningful and the next action clear.
Draft · awaiting review
02 / Assist
Turn information into a first draft.
Summarise and structure the request so a colleague can review it quickly.
Clear review points
Human approval required
03 / Review
Keep the important decision human.
Approve, edit or escalate before a customer-facing action is taken.
Useful exception handling
Selected work
Practical AI.
Connected to a product.
Conversation design, business knowledge and handover are part of a complete customer experience.
AI assistant
Useful answers and a clear route to a person when the conversation needs one.
- Business knowledge
- Conversation design
- Human handover
HexaTech
Customer conversations, bookings and relationships brought into one product ecosystem.
- Product strategy
- Interface design
- Connected workflows
The business case
Small tasks.
Significant capacity.
See what a reviewed automation could free up across a busy team.
Explore a scenario
View over
10,000
Scenario: 8 → 3 minutes per task, including human review.
Capacity is not guaranteed cost saving. Software fees, setup, review quality and exceptions affect the business case.
Monthly team capacity released
1,333hours
Current handling
500hours
With the change
Monthly handling time · before and after the modelled change
The details that matter
Considered from the start.
Useful after delivery.
Clear decisions, visible progress and an agreed handover. The details that make the work easier to own.
01
A bounded pilot
One task, a useful baseline and clear success criteria.
02
Controls where they matter
Agreed data access, human review and a fallback when the workflow cannot proceed.
03
Evidence before expansion
Review output quality and handling time before extending the workflow.
How we work
- 01Understand→
- 02Design→
- 03Deliver→
- 04Refine→
Before we start
A few useful
answers.
We agree the deliverables, responsibilities, ownership and ongoing costs before production.
Does the solution have to use AI?
No. A clearer process, a deterministic rule or an existing connection may be more suitable. We choose the approach around the task rather than adding AI by default.
Will it act without a person checking?
The approval boundary is agreed explicitly. Tasks involving judgement or consequential actions can keep a person in control. Exceptions and failed checks need a defined route.
How will we know whether it helps?
Agree a baseline and review criteria before the pilot: for example handling effort, corrections and whether the output is useful. No saving is promised before the process is tested.
Your nextmove startshere.
Tell us what you want to improve. We’ll help you work out a practical next step.
Prefer email? info@design-studio.co.uk