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Illustrative HexaTech booking calendar on a champagne tablet and appointment phone against softly lit travertine.

01 / Availability & appointments

Find the time.
Make the booking.

A booking product that connects services, availability and customer records in the HexaTech platform.

Project
Booking engine
Scope
Product design / Workflows / Software
Focus
Software product
Explore the project (opens in a new tab)The work & value

02Potential at a glance

33.6

Additional bookings / month

£1,204

Monthly contribution

£10,248

12-month value after costs

3.5 mo

Modelled payback

03Challenge & solution

Every detail.
One business goal.

An appointment request needs more than a free slot. The service, provider, preparation and customer context all shape whether the booking works for the business.

The customer can understand the choice, while the team receives a structured booking with its context.

  1. 01

    The rules behind a usable slot

    Service duration, provider choices, working hours and buffers shape the availability shown to customers. The experience makes those operational constraints understandable before confirmation.

  2. 02

    A considered mobile journey

    Service, time and customer details form a clear progression. The interface helps a visitor recognise what is included and what happens next, without treating the calendar as an isolated form.

  3. 03

    Continuity after confirmation

    The booking sits in the customer relationship. Changes, reminders and the next administrative action belong to the same journey rather than separate messages that someone must reconcile.

  4. 04

    Booking UX

    Reduce ambiguity in services, dates and confirmation states.

04Business value

Modelled impact.

Additional outcomes

33.6

Additional bookings / month

Modelled additional outcomes: 33.6Scenario assumptions: M1: 16.8; M2: 20.16; M3: 23.52; M4: 26.880000000000003; M5: 30.240000000000002; M6: 33.6. A business-case model, not measured project performance.08.416.825.233.6M1M2M3M4M5M6

Booking completion rate

+7 pp

Percentage-point change

Modelled booking completion rate: +7 ppScenario assumptions: Baseline: 65%; Scenario: 72%. A business-case model, not measured project performance.65%72%BaselineScenario

Contribution after running costs

£1,204

Monthly model

Modelled contribution after running costs: £1,204Scenario assumptions: M1: 1204£; M2: 2408£; M3: 3612£; M4: 4816£; M5: 6020£; M6: 7224£. A business-case model, not measured project performance.£0£1.8k£3.6k£5.4k£7.2kM1M2M3M4M5M6

The operating journey

336

Confirmed requests

Modelled the operating journey: 336Scenario assumptions: Stage 1: 2400; Stage 2: 480; Stage 3: 336. A business-case model, not measured project performance.2.4k480336Stage 1Stage 2Stage 3

Return / investment

244%

12-month model

Modelled return / investment: 244%Scenario assumptions: Investment: 4200£; Value: 14448£. A business-case model, not measured project performance.£4.2k£14.4kInvestmentValue

Outcome mix

72%

Scenario conversion

Modelled outcome mix: Baseline outcomes 65%, Additional outcomes 7%, Other demand 28%72%Scenario
  • Baseline outcomes65%
  • Additional outcomes7%
  • Other demand28%

Value after all modelled costs

£10,248

Initial investment included

Modelled value after all modelled costs: £10,248Scenario assumptions: Start: -4200£; M3: -588£; M6: 3024£; M9: 6636£; M12: 10248£. A business-case model, not measured project performance.£-4.2k£-588£3k£6.6k£10.2kStartM3M6M9M12
Illustrative HexaTech booking calendar on a champagne tablet and appointment phone against softly lit travertine.

05The experience

From choose
to continue.

The customer can understand the choice, while the team receives a structured booking with its context.

Booking UX

Reduce ambiguity in services, dates and confirmation states.

Operational modelling

Make availability reflect people, resources and buffers.

Conversion measurement

Inspect starts, completion, mobile friction and attendance separately.

An illustrated mobile booking and reception workflow.
An illustrated service team preparing people and resources for an appointment.

06The connected journey

From first intent
to useful action.

  1. 01Choose

    Understand the service and its inclusions.

  2. 02Check

    Select usable availability.

  3. 03Confirm

    Carry details into the booking record.

  4. 04Continue

    Keep the reminder and follow-up visible.

07Technology & expertise

Built to
keep improving.

Product UX

An experience shaped around the user.

Business context

Information the team can maintain.

Connected workflows

People, records and the next action.

Measurement

Useful signals with clear definitions.

Human oversight

Review, ownership and operational judgement.

Guided booking

A step-by-step journey helps visitors select the service and appointment they need.

Service configuration

Define service duration, provider choices and the details the customer needs.

Availability rules

Manage working hours, buffers and availability around the real operation.

Service extras

Include relevant options alongside the core service in the booking journey.

Connected customer records

Keep the booking linked to the customer rather than isolated in a calendar.

Administrative workspace

Give the team a shared place to review and manage upcoming bookings.

Connected products.

What to measure next

  • Booking-start to completion rate
  • Availability and conflict exceptions
  • Attendance and rebooking

08Let's do this

What could we
build for you?

Bring us the business challenge. We’ll connect the strategy, experience and working product around it.