HexaTech
Customer conversations, bookings and relationships brought into one product ecosystem.
- Product strategy
- Interface design
- Connected workflows
Make work
flow.
Custom software that fits your business. Turn the workarounds, repeated steps and disconnected tools into one clear way forward.
Discuss your software idea Explore what we buildOne request. A clear way forward.
- Request received
- Brief approved
- Work delivered
Operations overview
Everything in its place.
Needs review01Ready for a decision
In progress01Owned by the team
Delivered01A clear record of work
Request #1042Needs review
New customer onboarding
Account access, documents and a welcome pack. One request, with the context attached.
Assigned toOP Operations
Next actionApprove the brief
- Brief received
- Owner assigned
- Approval pending
Try the workflow
Request #1042One connected journey
Everyone knows the next move.
- 01Capture the requestReceived
The brief and supporting information arrive together.
- 02Review & approveNeeds review
The assigned owner makes the next decision.
- 03Deliver & recordWaiting
The outcome stays visible to the whole team.
Use the Workspace view to move this sample request through the process.
Information that travelsExample connections
Your tools, working together.
Request formCapture the context
Your workspaceOwn the next action
Customer recordKeep the history
Agree what moves between systems, who can access it and what happens if a connection fails.
Brief received. Waiting for the operations team.
An illustrative workspace. Try an approval; nothing is sent or saved.
Our clients
A word from our customers.
FDS Cards Ltd on Trustpilot“Customer service is amazing, web page is very clear and understandable and the product is great!”
“Superfast response and delivery, excellent quality. Highly recommended.”
“FDS cards were very helpful and on point with all the requests.”
“Excellent product range & quality & very proffesional & quick service. I strongly reccomend them.”
“Responsive and forthcoming staff, great communication”
“Fast service and good quality.”
“It was better than advertised :)”
From a real problem to a working product.
- Product strategy
- UX & UI
- Development
- Integrations
- Support
01 / The big picture
Less working
around it.
More getting on.
A spreadsheet has become a system.
Your team deserves something that fits.
A customer needs a portal. A process has outgrown its tools. Information gets entered twice and the next action gets lost. We start with the work itself, then build a practical product around the people doing it.
- Built around real users
- One useful release at a time
- Ready for the work after launch
02 / What we do
The thinking.
The product.
The details.
One team to connect product decisions, interface design and development. Start with a focused workflow or a larger application.
Find your starting point01020304
Find the right thing to build
Understand the task, the people and the workarounds. Decide what to adapt, what to connect and what needs something new.
Discovery / Workflow mapping / Product scopeMake the everyday feel simple
Design the screens, decisions and handoffs around real use. Test a working prototype before committing to the full build.
Product design / Prototypes / User testingBuild the connections that matter
Bring the interface, business rules and existing systems together, with clear permissions and considered exception handling.
Web applications / Portals / IntegrationsLaunch it. Keep it useful.
Test the important journeys, prepare your team and agree who looks after the software as your business changes.
Quality assurance / Handover / Ongoing support03 / Products in practice
We build it.
We work with it.
Our own products give us a practical view of the decisions that matter long after the first release.
Booking engine
The path from choosing a service to finding availability and taking the next step.
- Availability
- Booking journey
- Customer records
Product presentation imagery. Explore each project for its scope and context.
04 / How we get there
A clear scope.
A useful first release.
Regular reviews, visible progress and a shared definition of what good looks like. You can see the product taking shape.
- 01
Map the real work
Follow a task from start to finish. Understand users, access, data and the awkward parts of the current process.
A clear problem & product brief
- 02
Prove the approach
Design a focused prototype. Agree the first release, acceptance criteria and the connections it needs.
An agreed scope & working prototype
- 03
Build in useful steps
Develop the application in reviewable stages. Test real scenarios with the people who will use it.
Tested functionality & regular reviews
- 04
Launch with a plan
Prepare the release, data and team. Agree monitoring, maintenance and the next round of improvements.
A practical handover & support plan
05 / What it could look like
Different tasks.
Better ways to work.
The right product starts with a specific need. These are some of the places custom software can help.
Customer portals
Give customers a clear place to make requests, share information and see what happens next.
Requests / Documents / Status updatesInternal tools
Turn a spreadsheet-led process into a shared workspace with clear ownership and fewer repeated steps.
Approvals / Scheduling / OperationsConnected systems
Move the right information between the tools you already use, with visible failures and a way to recover.
CRM / Booking / ReportingIs the challenge mainly customer history and follow-up? Start with a closer look at the customer workflow.
Explore CRM development06 / Beyond the launch
Built to work.
Ready to evolve.
Launch is a handover into everyday use. We agree the practical details that keep the software understandable, maintainable and useful to your team.
Your software handoverAgreed before we build
Ownership
Know what is yours
Source access, account ownership, documentation and licences.Operations
Know who looks after it
Hosting, monitoring, backups, updates and support responsibilities.Next steps
Improve with a clear purpose
Feedback from real use, a prioritised backlog and agreed costs.07 / Before we get started
Good questions.
Practical answers.
You don’t need a technical specification. Tell us what is difficult today and what better would look like.
Should we build or buy?
We review the available tools and your specific gaps first. An existing product, including one of our own where appropriate, may be sufficient. Custom development should have a clear reason.
Can we start with one workflow?
Yes. A small, usable release can test the important assumptions before expanding. We agree what it must handle, how acceptance is checked and what remains outside the first release.
What happens after launch?
We agree responsibility for hosting, maintenance, updates and support before launch. Ongoing development and third-party charges are scoped separately from the initial build.
Can it connect to our existing systems?
We review the available interfaces, permissions and data before promising a connection. The scope defines what is exchanged, how errors are handled and any third-party licences or ongoing costs.
Who owns the code and accounts?
Source access, intellectual property, hosting accounts, documentation and third-party licences are agreed in the proposal. We make the handover responsibilities clear before development starts.
Your nextmove startshere.
Tell us what you want to improve. We’ll help you work out a practical next step.
Prefer email? info@design-studio.co.uk